Posts Tagged ‘name badges’

7 Great Tips to Overcome Any Language Barriers

Posted on: No Comments

Ever walked into a hotel or a bank where English is not widely spoken and wondered, now what?

Well, that’s often the case for people who don’t speak English as their first language. Eventually, they learn to share information through pictures or hand gestures, but wouldn’t it be great to be greeted by a staff member who speaks another language, your language? What a refreshing possibility, these customer service stars could be easily identified by their name badges.

Language barriers are a common challenge in business settings, for both customers and employees. Most people don’t realize how important basic communication is to providing a superior customer service experience and a core foundation towards creating lasting relationships.

Here are some ways to help you navigate around these communication problems.

  1. Be Prepared – Cross-cultural communication takes more time; certainly not everyone can speak more than five languages. As a business, develop a list of customer service representatives that can speak different languages.
  2. Train – Training should include language barrier procedures as well as common phrases that are used in your industry when handling clients.
  3. The Tools – Include tools such as quick references, signage, and even name badges that can identify the different languages spoken.
  4. Speak Clearly – Focus on enunciation and slow down your speech. Even if you’re pressed for time, don’t rush. It may take a bit more time, but can actually save you time in the long run without the need to reiterate your message.
  5. Ask For Clarification – Miscommunication is often the result of not listening clearly to the speaker, or what you’ve heard is not exactly what was intended. Be sure to ask for clarification instead of making assumptions.
  6. Double, Triple… Check – Double check that what you’ve heard and understood is what’s actually been said, have others fully understood you? If you practice reflective listening, this will help make your business transactions and staff communication more effective. For instance, ask open-ended questions like: “So what I hear you saying is…” or “What’s your understanding of this process?” instead of “is that clear?” It not only helps alleviate pressures from your employees, but it can help you understand what and how the message is being received.
  7. Be Clear and Concise – If you have something to say, stay on topic and make sure the deliverables are clear and concise. You want to effectively communicate what needs to be done and not cause confusion for the listener.

Now that you know how to overcome some of the basic issues with language barriers, you’re ready to get your staff all set up to effectively communicate and serve your clients.

For upcoming business and customer service tips, be sure to follow and like us on Facebook and Twitter!

Let us know if you have any other tips for effective communication relating to language barriers with your customers. Share your comments below!

For more information on great name badges and special offerings, Click Here.

What Do Badges Have To Do With the Football Cup in Brazil? Everything.

Posted on: No Comments

YouWho Name Badge

The badges are a part of a series of World Champion badges, an award for the winners of the historical Football events. The first team presented with the Champions badge was the Italian men’s national team in the 2006 world tournament, and thereafter with Spain’s national team to recognize their success.

Badges are an important aspect of this celebrated soccer event. Soccer Club Champions, such as in Munich, the latest member of the exclusive group of football teams in 2013, have had the honour of wearing the World Champions Badge.

Similar to businesses, badges serve an important role for football tournaments. Business staff name badges worn by employees may not resemble the ones worn by the world soccer champion players, but they certainly have the same purposes. The badges worn by our champion soccer players symbolize their team’s success on a previous year’s victory, and also to identify the national team they are on. Others, who are also sporting out their name badges during this major event, include the organizers, ambassadors, and volunteers from around the world to promote their organization’s involvement for the championship. So where’s your badge swag?

For 2014, things really heat up as the world’s footballing elites headed to South America in hope that they will be the ones who raise the trophy in Brazil. So don’t miss out on the world’s most famous footballing event – And when you watch the game, check out the eye-popping badges and the official emblems!

Which team are you cheering for?
Leave your comments below or Contact Us to see how name badges can help promote your business.